Shipping policy

Product delivery

Fior offers two different delivery methods, depending on the type of product and the desired delivery area. 

1.) Local Delivery (Split and surroundings) - refers to products made of fresh flowers and all other products from the DOM and GIFTS collection, for the Split area and its surroundings.

2.)Shipping ( Rest of Croatia ) - available exclusively for products from our Home & Gifts collection.

Local delivery is carried out every working day (Mon - Sat) in 2 delivery windows - Morning (11:00-16:00) and Afternoon (16:00-21:00). Depending on the nature and dynamics of business, Fior reserves the right to exclude the possibility of delivery on certain days. Please note that orders may arrive earlier or later by +/- 1 hour due to various road conditions or other circumstances for which we are not responsible.

Local delivery is divided into 3 delivery ZONES covering the area of Split, Stobreč, Kamen, Solin, Kaštela, and Podstrana.

Delivery areas and terms by zone are: 

ZONE 1 - City of Split - Min. order 40.00€, delivery fee 5.00 €, free delivery for orders over 100 €.

ZONE 2 - Stobreč, Solin, K. Sućurac and K. Gomilica - Min. order 60.00€, delivery fee 10.00 €, free delivery for orders over 150.00 €.

ZONE 3 - Podstrana, K. Kambelovac - K. Štafilić - Min. order 80.00€, delivery fee 15.00 €, free delivery for orders over 200.00 €.

For flower delivery to locations not covered in the price list above, please contact us via the phone number displayed on the website to check additional delivery options.

In addition to the recipient, flowers may be accepted by any other person at the recipient's address, if they wish.
Delivery to offices, business premises, and hotels is possible provided that the relevant information is included: full name, address, room number, department name or number, and working hours.
If it is not possible to reach the recipient, the flowers are handed over to an official or a person at the specified address (e.g., a hotel receptionist, fellow employees, etc.).
Delivery is considered completed at the moment the recipient, a person at that address, or an official accepts the delivered product, or if all conditions of the "Failed delivery" article are met.

Failed delivery

Delivery is not possible under the following conditions: the recipient refuses the shipment, incorrect recipient information, the recipient is not at the address, force majeure.
If we are unable to fulfill the delivery for any reason, we will contact the customer to arrange further steps. If none of the contacts (customer - recipient) respond and there is no possibility of leaving the product outside the door (locked building, courtyard, entrance, or other factors that would prevent leaving the product in a safe place), we return the order to our shop. If the customer or recipient gets back in touch after the order/product has been returned to the shop, the order must be picked up in person, or another delivery must be paid for and arranged for the next available delivery time and date.

SHIPPING ( Rest of Croatia )

It refers to products from the HOME AND GIFTS category, delivered in the territory of the Republic of Croatia via external delivery services.

Courier delivery does not apply to fresh flowers and products that are expressly indicated on the webshop as not being available for this type of delivery.

Order processing and delivery times

Orders are processed and prepared for dispatch within 2 working days of order confirmation, or recorded payment when applicable.

The expected total delivery time is 2-7 working days from order confirmation.

Working days are considered days from Monday to Friday, excluding public holidays and non-working days.

During periods of increased number of orders, holidays or extraordinary circumstances, the delivery period may be extended. In case of expected significant delay, we will inform the customer in a timely manner.

Delivery service and shipment tracking

We send orders via contractual delivery services to the address specified at the time of purchase.

After the order is shipped, the customer will receive tracking information when the service is available.

Delivery is made according to the schedule of the delivery service. It is not possible to guarantee the exact date or time of arrival of the shipment, unless specifically agreed.

Shipping cost

The shipping cost is shown when concluding the order, before confirming the payment.

For certain products of larger dimensions, weight or special packaging requirements, additional delivery conditions may apply, which will be clearly indicated before purchase.

Packaging and damage during transport

We pack all products carefully to ensure their protection during transport, with special attention to fragile items.

We ask customers to inspect the condition of the packaging upon pickup and to contact us as soon as possible in case of visible damage, damaged product or incomplete order.

We recommend attaching photos of the packaging and products so that we can process the application as quickly as possible.

Damage reports are processed in accordance with applicable consumer rights.